Part I: INTRODUCTION & OVERVIEW

1
Introduction
1.1 How to use the book
1.2 From Gradual Globalisation to Transnational Oragnisations
2
Holistic Management Models
2.1 The Use of Holistic Management Models
2.2 The Approach of the EFQM Model
"© EFQM - www.efqm.org"

Part II - EFQM in Action

1
Purpose, vision & Strategy
1.1. Defining Purpose, Vision, Strategy
1.2. Understandung Stakeholder's Needs
1.3. Understanding the Ecosystem & Own Capabilities
1.4. Developing an International Strategy
1.5 Designing & Implementing a Governance System
2
Creating Corporate Culture & Leadership
2.1 Steering the Organisation’s Culture
2.2. Creating the Conditions for Realising Change
2.3. Enabling Creativity and Innovation
2.4 Uniting Behind and Engaging in Purpose, Vision & Strategy
3
Engaging Stakeholders
3.1 Customers: Build Sustainable Relationships
3.2 People: Attract, Engage, Develop & Retain
3.3 Business & Governing Stakeholders – Secure & Sustain Ongoing Support
3.4 Society: Contribute to Development, Well-Being & Prosperity
3.5 Partners & Suppliers: Build Relationships & Ensure Support for Creating Sustainable Value
4
Creating Sustainable Value
4.1 Designing the Value & How it is Created
4.2 Communicating & Selling the Value
4.3 Delivering the Value
4.4 Defining & Implementing the Overall Experience
5
Driving Perfomance & Transformation
5.1 Driving Performance & Managing Risk
5.2 Transforming
5.3 Driving Innovation & Utilising Technology
5.4 Leveraging Data, Information & Knowledge
5.5 Managing Assets & Resources
6
Stakeholder Perceptions
6.1
7
Stategic & Operational Perfomance
7.1

Part III

1
Assessing the Organisation’s Management Model 310
1.1 Establishing Strategy Reviews for Continuous Improvement
1.2 Implementing Self-Assessments
1.3 Achieving External Recognition and Winning Excellence Awards
2
Ensuring Sustainable Success
2.1